OUR SERVICES

Call center

Receiving or transmitting a large volume of requests by telephone

SMS services

The perfect solution to expand your international SMS coverage

Email services

Solid email service with sample storage, POP and IMAP access

IVR

Collect customer responses and facilitate two-way dialogues

Call center outsourcing

ALLIANCEN.COM is call center service provider that offers call center outsourcing services. With more than 12 years of experience, ALLIANCEN.COM takes pride in being the leading outsourcing partner for American and European businesses looking for call center outsourcing services performed by highly trained professionals with excellent language skills and high quality customer service standards.

Inbound call center

ALLIANCEN.COM is a company handling calls for different customers providing support and assistance in various fields of business. Our activity is always based on the knowledge of products or services as well as great customer service skills. As professionals - we address issues, provide with support and information to keep customers satisfied and assist them in retaining their business.

Outbound call center

We make calls to customers or clients to provide support, telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services. ALLIANCEN.COM employees can do cold calls and in the same time professionally communicate with customers, have great organizational skills are multi-tasking and can work under pressure in fast-paced environments.

Serving languages of callcenter

ALLIANCEN.COM offers call center outsourcing services in English, German, French and Spanish languages. We employ highly trained professionals with excellent language skills and high quality customer service standards.

Quality assurance and monitoring

Ensuring that all outsourcing services are of the highest quality is our top priority. As part of call center outsourcing services, we also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error, accuracy, customer satisfaction and other quality requirements, and provides regular reports on each client’s quality metrics.

Forecasting and scheduling

Accurate forecasting is critical to the successful management of any kind of workforce. In order to meet call demand without under-staffing or over-staffing, ALLIANCEN.COM offers the ready-made methods that ensure the precise prediction of the necessary number of agents to handle the center's contact volume. Moreover we are doing those predictions accurately.

People management

To ensure excellent call center service quality, ALLIANCEN.COM places a strong emphasis on the development of professional and in-depth training programs and qualification tests. Furthermore, ALLIANCEN.COM also provides special stress management and crisis handling trainings to prepare their employees for emergency situations management. In order to boost employees’ morale and reduce overall attrition levels, ALLIANCEN.COM also offers employees motivation schemes, which are designed in accordance with client's requirements, to ensure that all employees working for that client are provided with specific work conditions and rewards for outstanding performance.

SMS services

The perfect solution to expand your international SMS coverage to more than 850 destinations worldwide

SMS A2P

Built to deliver high-quality SMS services to any communication service providers

Direct Connectivity to over 400 mobile networks
Connectivity through SMPP or SS7
Easy Access through REST API

SMS P2A

Built to enable mobile operators and MVNOs to exchange 2-way SMS

Direct connectivity with 400+ operators
GSMA Open Connectivity compliant
Connectivity through SMPP or SS7
Inter-standard compatibility

Email services

ALLIANCEN.COM has a solid email service with large database, POP and IMAP access, some integration with instant messaging and online office suites. For professional users, ALLIANCEN.COM could be even more helpful organizing mail, identifying key messages and contacts, and sending oft-used replies.

Email Management

Email Management software solution provides fast, intelligent handling of large volume of emails and is designed to increase contact center productivity and adjusts easily with demand.

Mass mailing

ALLIANCEN.COM is providing service that allows business owners to introduce their products or services to as many prospective customers as possible with the intention of following up with strongest leads subsequently.

IVR (interactive Voice Response)

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
By automating the call process, IVR systems allow customers to serve themselves. IVR technology uses touch-tone or speech-recognition programs to answer customer questions, handle their requests or point them in the right direction. This is all done without the need for the customer to speak directly with an employee.

Automated Speech Recognition

Automated speech recognition (ASR) takes IVR systems to the next level. Gathering customer information and matching it with data from your CRM and back-office systems, delivers more personalized and descriptive service.

IVR and Contact Center Continuity

When IVR interactions require agent assistance to resolve a more complex issue, IVR solutions route the customer to the appropriate agent without missing a beat.

Start partnership with ALLIANCEN.COM

GET IN TOUCH

About us

ALLIANCEN.COM founded in 2013 with the idea that modern businesses need a trusted telecommunications expert.

Over the years, WE gain a strong reputation as a reliable telecom-
munication’s provider.

Since the year 2013 we have been delivering enterprises with proven solutions for data and voice applications for their customers and partners.

ALLIANCEN.COM entered the IP communications market in 2013 as a wholesale service provider to other carriers, and quickly earned a reputation for providing high quality service at a very competitive price.

The ALLIANCEN.COM services have been designed to facilitate the provision and evolution of customer services across the phone, e-mail, Internet databases and postal channels. In an ever-changing world it is becoming increasingly important for companies to outsource some of their activities to stay competitive and to be able to focus on their core business. With current communication technologies companies have the opportunity to relocate definite parts of their business abroad, as the place of service delivery has less importance in the global market.

Bringing out the non-key activities and delegating certain responsibilities to the third party abroad would definitely insure your company to reduce expenses and therefore significantly increase the efficiency of company operations as well as give you an opportunity to pay more attention TO other aspects of the existing business, launching new projects, etc.

ALLIANCEN.COM strongly believes that high level of professionalism provided by our employees, mastering two, three and even more foreign languages, lower expenses on salaries, equipment and premises will guarantee mutual benefits for us and our probable partner.

The idea of outsourcing services to be provided by ALLIANCEN.COM is all about enhancing and developing the quality level of communication between our clients and their customers which certainly creates an essential basis for a successful business.

OUR GOALS

1. Improve productivity and reduce operating expenses
2. Assist in generating additional benefits
3. Provide an outstanding customer experience
4. Increase use of self-service systems

CONTACT US

Local Web Retail Inc
LOCATION:23 Glenbrook, Hicksville, NY
MAIL:alliance@alliancen.com
PHONE:+1 877 221 2473

23 Glenbrook, Hicksville, NY

alliance@alliancen.com

+1 877 221 2473

YOUR SUCCESS – OUR SUCCESS

OUR SERVICES

Call center

SMS services

Email services

IVR

Call center outsourcing

Inbound call center

Outbound call center

Serving languages of callcenter

Quality assurance and monitoring

Forecasting and scheduling

People management

SMS services

SMS A2P

SMS P2A

Email services

Email Management

Mass mailing

IVR (interactive Voice Response)

Automated Speech Recognition

IVR and Contact Center Continuity

Start partnership with ALLIANCEN.COM

About us

ALLIANCEN.COM founded in 2013 with the idea that modern businesses need a trusted telecommunications expert.

OUR GOALS

1. Improve productivity and reduce operating expenses

2. Assist in generating additional benefits

3. Provide an outstanding customer experience

4. Increase use of self-service systems

CONTACT US

Local Web Retail Inc

LOCATION:23 Glenbrook, Hicksville, NY

MAIL:alliance@alliancen.com

PHONE:+1 877 221 2473

Get in touch